FAQ
GENERAL
1. Where can I find the Icebar?
The address is Spandauer Straße 2. It is a 5-minute walk from Alexanderplatz.
2. How long can I stay inside?
You can stay in the warm bar until the captain will call you. When you arrive at your timeslot it is usually about 30 minutes and you are able to enjoy our selection of delicious cocktails, Heineken or Desperados beer. Inside the actual Icebar, you can stay up to 20 minutes (if you dare). Afterwards you can spend as much time in the warm bar as you want.
3 What are the opening times?
You can find our opening times on the contact page.
4. Is there a dress code? Do I have to bring warm clothes?
There is no dress code (as long as you’re dressed decently). We will provide you with an extra coat (a poncho that fits multiple sizes) and gloves before entering the Icebar which you can wear over your regular clothes. However, we do not recommend to wear shorts, skirts, dresses or open shoes as it can get pretty cold.
5. Are we allowed to take photos inside the Icebar?
Yes, in fact, you are encouraged to take as many photos as you want. Do not forget to tag us when you share them on social media! @berlinicebar
6. Can we eat inside the bar?
There is no food available at the Icebar.
7. Can I bring baggage? Are there lockers?
You may bring a normal sized purse or backpack and keep it with you. We do not have any lockers available.
8. What kind of drinks are included in the ticket?
Upon entering, you will receive a Seaman Book that documents you as a crew member of the Hansa. The first field in the Book is for a cocktail or beer at the Lounge Bar (can also request for soft drinks).
The other two fields are for 2 drinks at the Icebar which will be served in a glass made of ice. You will be able to choose among 2 different flavours of vodka, regular vodka, sambuca, rum, Heineken beer and for the most healthy ones, orange juice. You can find all available drinks here.
9. Can I get extra drinks inside the bar?
Yes, you can purchase extra drinks inside the Lounge bar, unfortunately, it is not possible to do so inside the actual Icebar.
10. Are children allowed at the Icebar?
Yes, children are allowed in the Icebar. Children under the age of 5 can go in for free. Child tickets are available for children between 6 to 15 years. Children will of course also be provided with a poncho and gloves.
11. How cold is the Icebar?
It is -10°C, but in the Lounge bar it is comfortably warm.
12. Is the Icebar wheelchair accessible?
Yes, you can access the complete Icebar with a wheelchair, including the toilets.
The Berlin Icebar is even certified barrier-free with the "Travel for All" certificate. Here you can read more about accessibility with photos and detailed information.
13. Where can I find my photos taken at the Icebar?
You can find your photo's here.
BOOKINGS
1. Do I need to make a reservation to visit the Icebar or can I just show up?
We strongly advise you to make a reservation, as we often get fully booked, especially on the weekends. We will always do our best to accommodate you if you walk in, however, we can’t guarantee entrance as the Icebar has a limited capacity. You can make an online reservation here on our website.
2. How do I make a reservation? How do I book tickets for a group?
You can make an online reservation right here on our website or buy a ticket at the door. For group bookings please reach out to us via hello@berlinicebar.com.
3. What kinds of payment do you accept at the Icebar?
When buying your tickets directly at the Icebar, you can pay via cash, credit and debit card.
4. Do I have to print my tickets?
It is not necessary. You can enter the Icebar by showing your paper tickets or e-tickets at the entrance, both are accepted.
5. What happens if I miss my time slot?
If you are late for your time slot, we will try to accommodate you on the next one, however, it will be subjected to availability. Please note, tickets are non-refundable if you miss your session.
6. Is it possible to cancel or reschedule my ticket?
You can reschedule or cancel your tickets up to 24 hours in advance before the scheduled start of your timeslot. You can reschedule your tickets yourself by clicking here or reach out to hello@berlinicebar.com with your tickets attached to reschedule or cancel.
7. I did not receive my tickets via email, what should I do?
Please note that it can take a few moments for your email to arrive and also check you Junk/Spam folder. If you did not receive your tickets via email and it is also not in your Junk/Spam folder, please send an email to hello@berlinicebar.com with the name and email address that was used for making the booking and the date and time selected.
8. Are dogs allowed inside the Icebar?
No, pets are not allowed in the Icebar. Only assistance dogs are allowed in the Icebar.
9. Can I only use a German student ID for a Student ticket?
No, German and international student IDs are accepted.
