Get in touch
with us
Your e-mail will be handled within 5 working days. To make sure we can help you as promptly as possible, please attach your tickets to the e-mail. By phone we are only reachable during opening hours.
Frequently asked questions
The address is Spandauer Straße 2. It is a 5-minute walk from Alexanderplatz.
You may bring a normal sized purse or backpack and keep it with you. We do not have any lockers available.
Yes, you can access the complete Icebar with a wheelchair, including the toilets.
The Berlin Icebar is even certified barrier-free with the "Travel for All" certificate.
You can reschedule or cancel your tickets up to 24 hours in advance before the scheduled start of your timeslot. You can reach out to [email protected] with your tickets attached to reschedule or cancel, or you can reschedule your tickets yourself.
Opening hours
Monday - Friday
15:00 - 22:00
Saturday & Sunday
14:00 – 22:00
Please note
The last admission is
1 hour before closing time
Groups
For group inquires of 10+ people please contact
[email protected]